As a part of FlexLink’s web based market communication, an e-service is now offered via the Internet. The service includes a set of modules aimed at facilitating the use of automation equipment in industry. The order online service has attracted particular response in the USA where 60 % of the order flow for components is handled via Internet.

Early 2002, FlexLink launched the order online service to a limited number of customers in the USA. The service gives information about availability for items, pricelists, ordering service, order acknowledgement, order and delivery status reports and includes a helpdesk.

The service is today included in the FlexLink website, www.flexlink.com and is generally available. As support for the purchaser, tools for configuration of conveyors, product catalogues, data sheets, service instructions and design guidelines are available. As a result of the response in Europe, German and French language versions were published recently.

"This service is an element in building our vision of "easier automation" for the parts of our business that do not require personal advice. In this way, we can build a running customer relation and we can focus on a general discussion about the customers’ automation requirements when we meet", says Fredrik Jönsson, CEO, FlexLink.

FlexLink started in 1980 and is a leading global supplier of innovative automation solutions 
to assembly and manufacturing industries. FlexLink, based in Göteborg, Sweden employs 550 people in 25 companies and is represented in 50 countries. In 2002, group turnover was 126 million Euro. 

Göteborg, December 11, 2003

FlexLink AB