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Support services

Minimize unanticipated disturbances in your production line. Based on your needs, we will jointly determine the appropriate level of support, availability and response time.

Service desk and incident management

Receive a one-point contact for your line’s service and support. Your personal support engineer has all the information about your line and will perform the initial diagnostic analysis using a knowledge database of solutions to quickly resolve known and recognized errors.

Emergency service

We can support you with a certified service technician on site, 24/7. And with a spare kit at your facility, the downtime can practically be eliminated.

Remote support

With the right hardware and communication setup, we can remotely access and troubleshoot your production line, thus minimizing valuable downtime.

OEE analyses and improvement service

We conduct an on-site survey to measure key indicators for each process step in your production line. Afterwards, we submit a report on the expected increase in OEE (Overall Equipment Effectiveness), along with an investment plan.