How to buy & FAQ
We work in close co-operation with customers through all sales phases: with pre-studies, simulation, solution design, project management, and after-sales services. Similarly, when it comes to receiving systems and components, these are supplied from nearby distribution centers in Europe, North America, and Asia. Your benefit is one of the shortest delivery times the industry can offer.
FlexLink’s tools make life easier for engineers, from the design of the layout to the online ordering; they are fully compatible for quick and trouble-free operations. Click the tab ENGINEERING TOOLS and learn more!
You can purchase components, handling functions, and pre-assembled conveyor modules through our Online Store. Click the tab ONLINE STORE and learn more!
We provide technical documents, catalogues and handbooks in our Technical Library. Click the tab TECHNICAL LIBRARY and start your search.
Please also note our business ethics, the quality policy as well as terms and conditions alongside all declarations, ISO certificates and legal documents needed. Click below and see our quality management!
See our quality management
Frequently Asked Questions about technical support
Where can I find the HS code and the country of origin for your components?
What temperatures can a FlexLink conveyor operate in?
A FlexLink conveyor can operate in temperatures between –20 °C and +60 °C.
Temperatures up to +100 °C can be taken for short periods. This is mainly for cleaning and rinsing.
How can I get technical support?
Frequently Asked Questions about prices, delivery and returns
What is the delivery time?
Our warehouses are located in the US, Poland and Malaysia. Some local sales offices have emergency stocks of selected spare parts. Depending on the component you order, the delivery time can vary. Please get in touch with your local FlexLink representative or message us. We are happy to help you with the exact delivery date.
Can we have our items sooner than the quoted/confirmed dates?
How can I track my order?
Orders placed through the Online Store are tracked under the menu "Your Orders" (European countries only). For more information, please visit our dedicated site.
To track other orders, please get in touch with your local FlexLink representative or message us. We are happy to help you.
How do I return products?
Frequently Asked Questions about engineering tools
How to download CAD blocks?
Why am I not allowed to download CAD blocks?
If you use a free email service (e.g., Gmail, Hotmail) upon registration, your email address may get blocked by the PartCommunity service. Please use your company email address if possible.
Read "How to download 3D CAD files".
Does FlexLink offer design software?
Yes, FlexLink offers a Design Tool for easier engineering. For more information please visit our engineering tools page.
How do I get access to My FlexLink, and how can I order parts online?
What kind of content do you offer in the knowledge base?
What kind of content do you offer in the knowledge base?
To be able to assist you in the best possible way you can find detailed articles, how-to videos and e-trainings in our Knowledge Base. You still can't find what you are looking for? Please get in touch with your local FlexLink representative or message us. We are happy to help you.